Shipping policy

Shipping Policy

Last updated: 22 09 25

Thank you for shopping with Soulful Street

. Because our products are made to order through a print-on-demand process, please note that shipping times and policies may differ slightly from traditional retail.

Processing Times

  • Each order is custom-printed and packaged after purchase.

  • Standard processing time is typically 2–7 business days, depending on product type and order volume.

  • During peak seasons, processing times may be extended. Customers will be notified promptly of any significant delays.

Shipping Periods

  • Domestic Shipping: Estimated delivery within 2 -4 business days after processing.

  • International Shipping: Estimated delivery within 2 - 6 business days after processing, depending on the destination and customs clearance.

  • Please note that delivery times are estimates only and cannot be guaranteed. Delays caused by postal services, customs, or unforeseen events are outside our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on product weight, destination, and chosen shipping method.

  • From time to time, we may offer promotional free shipping; such offers will be clearly displayed on our site.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

International Shipping Destinations

  • We currently ship to most major international destinations.

  • Some regions may not be eligible for delivery due to courier restrictions. If your location is not supported, you will be notified at checkout.

  • International customers are responsible for ensuring that the ordered items are permitted for import in their country.

Tracking Information

  • Once your order has shipped, you will receive an email with tracking information.

  • Tracking availability may vary depending on the destination and shipping method selected.

Refunds, Returns & Replacements

  • Because our items are made to order, we generally do not accept returns or refunds for buyer’s remorse or incorrect sizing.

  • Refunds or replacements will only be issued in the case of:

    • Defective or damaged products

    • Incorrect items sent

    • Significant shipping errors

  • Any claims must be submitted within 14 days of delivery with clear photo evidence.

  • If approved, we will issue a replacement at no extra cost, or a refund to your original payment method.

Communication & Support

At [Your Store Name], we are committed to keeping our customers informed:

  • You will receive updates at each key stage (order confirmation, processing, shipping).

  • If delays occur, we will contact you promptly with revised estimates.

  • Our support team is available at thebackstreetdj@gmail.com to answer any questions about your order.

Policy Changes

We reserve the right to update this Shipping Policy at any time to reflect changes in our practices, shipping partners, or legal requirements. Any updates will be posted on this page with a revised “last updated” date.